AFTER HOURS EMERGENCY CALLS
If you find it necessary to contact Dr. Hanan after normal office hours, the answering service will pick up your call. Simply dial the office number (813) 876-9191 and the call should ring through. In the event of a life-threatening medical emergency, call 911 or go directly to the nearest hospital’s emergency department where a trained emergency room physician can see you and will contact Dr. Hanan immediately.
Dr. Hanan sees patients on an appointment basis. In order to allow adequate time in scheduling your visit, you will be asked the nature of your problem when you call for an appointment.
Occasionally, an emergency may arise requiring an adjustment to our schedule. We will advise you of any delay. We know your time is important and we will be happy to reschedule if you are unable to wait. Your understanding is greatly appreciated. All patients need to bring in at time of appointment a list of medications, insurance cards and photo ID.
We will make every effort to honor all time commitments to our patients and we request that you extend the same courtesy. If you are unable to keep your appointment or will be delayed, please call the office as soon as possible so we can adjust our schedule.
MEDICAL RECORDS
Copies of your entire medical records are available to you at your request. Copies of your medical records are provided free of charge to your physician. Copies are done weekly and the office must have your written authorization prior to making copies.
INSURANCE
Patients with health insurance should remember that professional services are charged to the patients and not to the insurance company. As a courtesy, we will file the insurance claim for you. Insurance policies vary in the type and extent of coverage provided.
The patient is ultimately responsible for the payment of the bill. For patients who are not members of PPO plans, payment of co-payments, deductibles or the portion of the bill the insurance will not cover is expected at the time of service.
We do not accept insurance payment in full. We do accept some HMO’s with referral only.
REFERRALS
If your insurance requires referrals, you must present the referral at the time of your appointment. We must have the written referral in order for you to be seen.
FINANCIAL ARRANGEMENT
Payment is expected at the time of service, unless previous arrangements have been made. Each patient is responsible for their own account. Payment may be made in the form of cash, check, VISA, MasterCard, AMEX and Discover. There will be a $25 charge for checks written without sufficient funds.
PRESCRIPTION REFILLS
All prescriptions and authorizations for renewals should be requested during normal business hours, preferably in the morning. Please follow the doctor’s recommendations if he feels that it is in the best interest of your health to be seen and examined prior to the appropriate medications being refilled. Medications for chronic medical conditions need to be monitored periodically to insure their safety and your health.
When you call please have the following information available.
- How many do you get?
- Patient’s name
- Name of drug, dose strength and how you are taking it
- Name and telephone number of pharmacy
LABORATORY AND DIAGNOSTIC TESTS
Most laboratory test will be completed and the results will be available to this office within a few days after the test is performed. Your doctor will review the test results. It is sometimes difficult to reach our patients, therefore to ensure confidentiality, we request you call Dr. Hanan’s office for the test results after 48 hours.